1. Cancellation of Transactions Made on the Website

Transaction cancellation will be possible subject to the provisions of this regulation and in accordance with the applicable law in Israel.

According to the law, you are entitled to cancel the transaction within 14 days from order confirmation or receipt of the product, whichever is later. In such case, cancellation fees of 5% but no more than ₪100 will be deducted from the credit, according to Israeli law. The payment that the company will be charged by the credit card company for the cancellation will also be deducted.

When cancelling a transaction, the customer is responsible for returning the product to the company’s management offices in its original packaging and without any use, accompanied by an original tax invoice.

The company has the right to claim damages due to the product’s value depreciation as a result of significant deterioration in its condition.

In cancellation of transactions by a customer who is a person with disabilities, senior citizen or new immigrant, as defined in section 14c1.(a) of the Consumer Protection Law, 5741-1981 (hereinafter, in this section: “the Law”) and after the customer provided the company with documentation as stated in section 14c1.(d) of the Law — sections 14c1.(b) and (c) of the Law shall apply, as applicable.

When cancelling transactions as mentioned above, whether in product(s) or service(s), the company will provide the customer with a copy of the charge cancellation notice it provided to the credit company.

For the avoidance of doubt, it is clarified that cancellation of a transaction not in the manners, dates and conditions described above will not be valid and the transaction executor will be obligated and responsible for it.

Transactions can be cancelled by written notice on this website and/or by email notification to the email box:
razinltd@gmail.com
(In cancellation, order number and full name and ID number must be specified and it is requested to add and specify the type of product purchased and an available phone number for contact).

A customer’s order may not be executed if after completing the order the product ordered is out of the company’s stock and/or if credit card details entered into the system and/or any other required detail entered into the system was not recorded by it.

2. Purchase and Payment Terms

Purchase on the website is by credit card/paypal. The transaction will be executed after payment approval.

3. Delivery and Shipping

The company will ensure delivery of purchased equipment to the customer at the address entered by him when making the purchase on the sales website, within 30 business days.

The company will not be responsible for any delay and/or hindrance in delivery and/or non-delivery, caused as a result of force majeure and/or events beyond its control.

Shipping will be made to the address provided by the customer at the time of purchase.

4. Website Registration

The company may condition browsing the website and/or any part of it on registration that will include providing identifying details of browsers and such and other details according to its sole discretion. As part of such registration, if any, the user will be required to provide personal information, such as his name, address, contact methods and the like. Fields that are mandatory to fill will be explicitly marked. Without providing the requested data in the mandatory fields, a user cannot register for services requiring registration.

The company may, at its sole discretion, prevent access to its websites in case of unlawful use and/or in any case of misuse and/or unlawful harm and/or false or negligent registration, without derogating from any other remedy available to it under any law.

5. Privacy

Data as mentioned in section 7 of this regulation, if required, will be kept in the company’s database which will be registered lawfully, as far as according to the type of data there will be an obligation to register it. The user is not obligated at all to provide the information, however, as mentioned above, without providing information that may be requested in mandatory fields, the user cannot use those services.

According to the Privacy Protection Law, 5741-1981, every person is entitled to view personally, or through his attorney who authorized him in writing or through his guardian, the information about him held in a database. A person who viewed information about him and found it to be incorrect, incomplete, unclear or outdated, may approach the database owner with a request to correct or delete the information. If the database owner refused to fulfill this request, he must notify the requester in the manner prescribed by regulations. Regarding the database owner’s refusal to allow viewing and regarding a refusal notice to correct or delete information, the information requester may appeal to the Magistrate Court in the manner prescribed by regulations.

When registering to the website, the customer can agree or disagree to receive various notifications and various publications from the company and anyone on its behalf.

When browsing the website, “cookies” may pass to the customer’s computer, his mobile device and any device on which he browses the website. Those cookies are text files transferred by an internet server whose purpose, among others, is so that the company’s servers can identify the customer quickly and efficiently when he returns and browses the website again; so that the company can adapt for the customer and according to his personal preferences the website content; to collect statistical data about website usage and similar uses to these.

Also through the “cookies” the company may, according to its discretion, publish information about itself and its products on various websites and various platforms on which the customer will browse, and the customer should be aware that during his use of the website, information about him may be collected and which the company may use as mentioned.

A customer who prefers to block “cookie” files during his browsing of the website can do so by changing the settings of the browser he uses so that he will be asked to approve the use of “cookie” files individually each time or alternatively refuse them comprehensively. If you don’t know how to do this, you can check how to do this in the help tab of the browser you use. It should be remembered however that neutralizing the operation of “cookie” files may cause you not to be able to use some of the services and features on the website.

6. Information Security

The company implements information security systems and procedures on its websites and makes every effort to prevent information leakage. While these systems and procedures reduce the risks of unauthorized penetration into its computers, they do not provide absolute security and/or absolute immunity against unauthorized access to information stored in them.

7. Information Transfer to Third Party

The company will not transfer the customer’s personal details to third parties, except in case of violation of the terms of use of the company’s websites, or any of the services offered in them or terms of use of websites, or if actions deemed contrary to law are performed through the websites, or in connection with them, or attempt to perform such actions. In these cases, the company will be entitled to provide the information as required.

8. Copyrights

The company is the exclusive owner of rights to the website and everything displayed on the website, including information of any kind, images, videos, audio files, drawings, trademarks and the like are protected by copyright laws of the State of Israel, international conventions and copyright laws of other countries.

Accordingly, it is not permitted to publish, distribute, broadcast, copy, duplicate, display and make any such or other use of any website content.

At any time when concern and/or suspicion arises of harm to any right held by the company and/or to a third party, the company may act according to its sole discretion including by removing a registered user and/or preventing entry to the website and/or any part of it and it will not bear any responsibility for any claimed damage. Simultaneously, the company will not bear responsibility for violation made by a third party including by a website user.

In case of violation or harm by a user, browser, customer or any third party, the company will be entitled to transfer to the injured party and/or to the party claiming injury the details of the harming party and/or who allegedly harmed, according to the company’s sole discretion and no claim and/or demand and/or lawsuit will be heard against the company for this.

9. Liability

Website content should not be seen as a purchase recommendation and/or opinion of a product and/or service appearing on the website in any manner.

Under no circumstances will the company be liable for direct, indirect, punitive damages, incidental, special or consequential damage, or any other damage of any type and kind, including but not limited to, damages for loss of use, loss of data or loss of profits, arising from or connected in any way with the use or performance of the website, delay in use or inability to use the website, or any information or related content obtained through the website, or arising in any other way from website use, whether based on contract, tort law, absolute liability or anything else, even if the company was informed of the possibility of such damages. If you are not satisfied with any part of the website, or with any of the terms of use, the only and exclusive remedy available to you is cessation of website use.

10. Company Customer Service

You can contact the company’s customer service department with any question and/or request, through the website link, on WhatsApp 054-2433222

11. Applicable Law and Exclusive Jurisdiction

In any dispute and/or conflict and/or claim arising from website use and in any issue arising from its use, only Israeli law will apply and there will be exclusive and unique jurisdiction to the competent courts in the Jerusalem District.